Understand what the customer is really asking for
A banking support message could be about transfers, fees, card issues, or many other detailed requests. This shows how the system learns to tell apart 77 types of banking support intents.
How the agent creates the model
See if it actually gets the customer request right
Test samples show what changed before and after training, especially whether the system stops mixing up similar requests like cash withdrawal fees and cash withdrawals.
The fine-tuned model learns the task boundary from the provided examples and fixes common label confusions.
Primary metric · n=3076
Zero-shot HRM-XL-1.2B
Verified prediction accuracy
Closed label compliance
Create your first exclusive model
Users with an invitation code can proceed to the Agent guidance process. Those without an invitation code can still submit their requirements and join the Waitlist.
